AI Receptionist — every call answered, every booking captured
Missed calls are missed revenue: the customer who rings at 6pm doesn't leave a voicemail, they ring your competitor. We build AI voice agents that answer your phone 24/7 in a natural voice, handle the questions that make up most of your calls, and book appointments directly into your calendar — escalating to a human exactly when they should.
You can't answer the phone while you're doing the job the phone is about. Hiring reception cover for evenings and weekends doesn't add up for an SME, so calls go to voicemail — and most callers won't leave one. Every unanswered ring is a customer you paid marketing money to attract, lost at the final step.
We script it around your real calls. Opening hours, prices, availability, directions, "do you do X?" — the questions that make up the bulk of your call volume.
Natural voice, your rules. It speaks naturally, confirms details back to callers, and follows your booking rules and diary availability.
It books, messages and logs. Appointments land in your calendar; you get a summary of every call; callers can receive confirmation by text or email.
Humans for the hard ones. Anything complex, sensitive or simply "I want to speak to a person" gets routed to you or taken as a detailed message — your choice, by time of day.
Voice AI is a core part of our own stack — we build and run voice agents ourselves, so we know exactly where the technology is brilliant and where it still needs a human safety net. We'll be straight with you about both.
A phone that's always answered. Bookings captured out-of-hours instead of lost. Your time protected for the work, not the switchboard.
Modern voice agents sound natural, and we recommend being upfront ("you're speaking with our automated assistant"). What callers actually mind is voicemail. An assistant that answers immediately, knows the prices and books them in beats a missed call every time.
The agent recognises when a call is outside its remit — complex queries, complaints, anything sensitive — and hands off: transfer to you during hours, or a detailed message with a promised callback outside them. You define the escalation rules.
Yes. You keep your number — calls route to the agent however you choose (always, out-of-hours only, or overflow when you can't pick up). Bookings go into the calendar system you already use.
Current speech recognition is genuinely good with accents. When it can't make something out, it asks the caller to repeat or spell it — and if a call defeats it, it fails gracefully to message-taking rather than guessing.